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Project:
A Leading Australian Monitoring Centre
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Started on:
October 2023
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Services Used:
Managed BPO Solution
Client Profile:
Client is a trusted provider of state-of-the-art security systems, offering comprehensive protection for residential and commercial properties across Australia. They operate a 24/7 monitoring centre and had persistent issues with finding affordable, suitably skilled and reliable personnel for their centres driving up operational costs.
Connectified oversaw the complete lifecycle of operations for a highly skilled team working on a 24/7/365 schedule. The process began with onboarding and training, along with the acquisition of necessary infrastructure to establish a strong operational foundation. The team provided services including CCTV monitoring, PERS (Personal Emergency Response System) monitoring, and general operations support. Team management and HR activities were seamlessly handled, supported by network infrastructure to ensure uninterrupted, high-quality service delivery. To maintain service excellence and achieve a total cost of ownership savings of 60%, a pre-defined set of custom key performance indicators was implemented, with regular cadence meetings held in collaboration with the client.
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Project:
An Australian Telecommunications Company
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Started on:
November 2023
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Services Used:
Administration, Bookkeeping
Client Profile:
The client is a leading provider of advanced security and communications solutions, specialising in tailored systems that safeguard businesses and homes across Australia. With decades of experience, the client delivers end-to-end solutions, including alarm monitoring, access control, CCTV, and integrated security technologies.
Connectified began by identifying the client’s pain points: time-consuming manual processes, resource constraints in managing day-to-day bookkeeping, and a need for more streamlined administrative support. To address these challenges, a team of skilled professionals was onboarded, tailored specifically to the client’s operational requirements. The process started with a seamless onboarding strategy, including in-depth training on the client’s systems and processes. Connectified also implemented customised reporting tools to provide real-time financial insights, enabling more informed decision-making. By handling tasks such as invoicing, payroll processing, expense tracking, and compliance management, the team freed up valuable time for the client’s internal staff to focus on their core competencies—delivering cutting-edge security solutions.
